Complaints

Complaints

Please help us improve our service to you.

We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Please talk to us first

Once we are aware of your concern we expect all our staff will take the appropriate steps to address your concerns straight away.

If the staff member is not able to resolve this with you the matter will be referred to our Customer Resolutions team. Customer Resolutions will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

Contact the GE Customer Resolutions team:
572 Swan Street,
Richmond, VIC 3121
Australia.
Phone: 1300 369 340 (Australia)
+61 3 9420 4919 (New Zealand & international)

GE Money customers

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. GE Money is a member of two external dispute resolution schemes covering Financial Services. These schemes independently and impartially resolve disputes between consumers and participating financial services providers (including GE Money).

Financial Ombudsman Service

The contact details for the Financial Ombudsman Service are:

Financial Ombudsman Service
GPO Box 3
Melbourne Victoria 3001
Australia
Phone: 1300 780 808
Fax: 03 9613 6399
Web site: www.fos.org.au

Credit Ombudsman Service

The contact details for the Credit Ombudsman Service are:

Credit Ombudsman Service
P.O. Box A252
Sydney South NSW 1235
Australia
Phone: 1800 138 422
Fax: 02 9273 8440
Web site: www.creditombudsman.com.au

Contact the GE Customer Resolutions team

572 Swan Street
Richmond Victoria 3121
Australia
Australia
1300 369 340
New Zealand
& international
+61 3 9420 4919