Measuring Success: Creating metrics that deliver the information you need

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Performance metrics can drive accountability at all levels of an organization. For strategic planning to transform into action within the organization, and for that action to stay on track, companies need to develop accurate ways to measure success and ensure that those measures drive operational activity.

The best metrics are those that communicate to senior management whether the company is progressing toward stated goals or is stuck in a holding pattern.

GE has developed ways to create and monitor metrics that identify very specific components of those general measurements, in order to isolate individual activities that might enhance or put a drag on earnings.

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