The effect of behaviour on performance
Organisational culture can be difficult to define and even harder to change. It is essentially the sum total of the attitudes, behaviours, beliefs, and traditions of an organisation.It encompasses the collective goals of a company and the standards of expected behaviour in achieving those goals. And it describes the environment and manner in which employees interact with each other and the market.
Many years ago, a business consultant was touring the assembly line of a major automobile manufacturer. He came upon a station at which employees were inserting small, metal pistons into the engines of a particular model.
Over and over again the pistons went in, and the cars moved down the assembly line. After observing this repetitive task for a while, the consultant asked one of the employees, “What do you do here?” And the worker responded, “I make cars safe.”Download report